Dealing with snotty eBay members

How to deal with snotty eBay customers

Greetings everyone, I hope you all survived the mini-UK heatwave. It looks like we are back to normal today so at least it gives me a chance to write this weeks newsletter for you! This weeks newsletter may turn into a “mini-rant” so please accept my apologies if it does!

This week I will be looking at how to deal with snotty eBay members. This all stems from an email I received earlier this week, I have dealt with snotty customers before but this one really got on my wick!

I`m sure you have all come across the problem with ebay/paypal and making payments to international sellers. When you try to pay using eBay`s checkout you will get a message saying:

“This transaction has been cancelled”

Usually eBay members are good enough to contact me about the problem, I then reply telling them the problem is with eBay and that you need to send payment manually to my paypal email address. This works fine for 99% of all cases but earlier this week I received this:

You have a problem with your paypal account. I find this totally unsatisfactory and you should cancel the transaction immediately or I will report you too eBay and paypal.”

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I have just released the first ever screenshot of Auction SOS. You can view it here:
Remember if you aren`t on the Auction SOS launch list yet you will need to get your skates on! –
/ / / – – / / /

I managed to bite my tongue with this eBay buyer and just sent the usual reply explaining what the problem was. They didn`t reply to the email and haven`t paid for the item, but that got me thinking why are people so snotty?

I don`t just sell on eBay, I am also a regular buyer. I often have problems with transactions so I email the buyer. NOT ONCE in my 5 years of trading on eBay have I ever sent a snotty email and I never will. Can somebody tell me what sending a snotty email achieves other than getting yourself added to my blocked buyers list?

I will be interested to hear how the rest of you handle snotty emails from eBay customers, do you find that a nice polite reply is the best way to go or do you let rip! I always use the polite reply technique but sometimes it`s very tempting to tell them exactly what you really think.

Likewise if you are one of those people that sends snotty emails please leave a comment and let us know what sort of results you get?

Personally I am much more likely to help a person if they send a nice polite email, if I receive a snotty email I will answer the question but I wouldn`t go out of my way to help the person, what do you think, should we make a stand against the snotty email senders? – feel free to leave a comment!

Thanks for reading, sorry it wasn`t as long as usual but I have just been recorded for Bold Business Talk radio so I haven`t had much free time on my hands!

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