186k, Elite Internet, Mailbox Internet Services Go Bust?
Before I begin, if any readers are looking for the “1st post of 2009” article that I emailed you about yesterday, please click here to view.
Also, with regards the title of the post. I don’t know if 186k are in any sort of financial trouble, hence the question mark. I am only assuming as I can see no other reason as to why Tiscali would pull the plug on them.
Now on with the post 🙂
I seem to be dogged by broadband troubles. Around 4 or 5 years ago I signed up for broadband with a company called “E7even” broadband. At the time they were offering state of the art broadband, with no upload or download limits for only £14.99 per month. They were by far the cheapest provider at the time so as you’d expect, they managed to pull in a lot of customers.
Everything was fine for around 2 years, until 1 day all E7even broadband customers awoke to  what I think they described as a “garden walled” page – please feel free to comment if my terminology is a wrong! It simply said that E7even Broadband were no longer able to provide Internet services for their customers, to put it simply – the money had run out.
So customers were presented with a couple of options:
1. Sign up with a company called EzeeDSL LTD (part of the 186k group) and be instantly reconnected.
2. Wait for 30 days until the line could be disconnected and then you could move to another provider.
Being left without an Broadband connection for 30 days would have been a nightmare for most customers, so as you can imagine, a huge percentage of E7even broadband customers went for option number 1 and signed up with EzeeDSL.
The price for the package was £5 more than the E7even package and came in at £19.99 per month for a connection with unlimited downloads and uploads. The only downside at the time was a forced 12 month contract, but with no other real options many people, myself included had no choice but to sign up.
During the next couple of years, the connection was fine. Support didn’t exist and many people had trouble getting MAC codes, but I never really needed any support so it didn’t matter.
During the time I was with EzeeDSL, or 186k Limited. They also “rescued” – there words not mine! A number of customers from other broadband service providers in the same way they did with E7even customers. 186k were starting to get a reputation for buying out smaller companies with financial problems, they were providing the broadband service for all of the following:
- EzeeDSL
- Elite Internet
- Mailbox Internet
So….jump forward to January 16th 2009. Some (including me) 186k/EzeeDSL/Elite Internet/Mailbox Internet customers were awoken to the following notice from 186k’s main provider – Tiscali. All former E7even customers should notice the screen 😉
You will no longer be able to access the Internet from this connection. It is essential that we move your existing Internet broadband connection to a new Internet Service Provider.
Tiscali Business Services is the underlying provider for this broadband line. Your Internet Service Provider (being 186k Limited, Elite Internet Services Limited or Mailbox Internet Services Limited), has been delivering your service pursuant to arrangements with Tiscali Business Services. Unfortunately these arrangements can no longer be maintained and Tiscali Business Services needs to move your service to a new Internet Service Provider, to ensure continuity of your Internet connection.
Whilst we appreciate that this is very disruptive it is essential that we resolve this as soon as possible. To minimise the disruption to you we will re-connect you with a temporary user name and password whilst you arrange a permanent move to an alternative Internet Service Provider. Tiscali Business Services has made the necessary arrangements to assist you in transferring your service to an alternative Internet Service Provider as quickly as possible. The temporary user name and password will remain valid for a maximum of 30 days from the date of issue.
We do understand the inconvenience that this will cause. If you are happy with your underlying network provider we have been able to set up a straight-forward process with three internet service providers who use Tiscali Business Services’ network. Each of these Internet Service Providers offers a full range of services including up to 16Mb packages (where available), a minimum 3 month contract and a variety of complementary services.
If you are a business with a single line where your email and hosting are not provided as part of your existing package of this line we recommend:
PIPEX BUSINESS – High performance Business broadband products from £14.50 per month exc. VAT, with the first 3 months free, if you commit to a 12 month contract. Please contact 0800 954 2857*.
If you are a business with multiple lines and where your email or hosting is provided as part of your existing package of this line we recommend:
NILDRAM – High performance Business Class broadband products from £14.50 exc. VAT, with the first 3 months free, if you commit to a 12 month contract. Please call 0800 072 0417*.
If you are not a business user and or do not need business style products we recommend:
freedom2surf – High performance broadband products from £13.70 inc. VAT, with the first 3 months free, if you commit to a 12 month contract. Please call 0800 072 0400*.
You are, of course, free to choose any alternative Internet Service Provider that you desire. If you do not want to use any of the three Internet Service Providers above, and instead would like to migrate to another Internet Service Provider, then please call 0871 265 7261** (calls charged at National Rates), or send an email with the following details:
Phone number that your broadband service is on
Your address
Your postcodeSend your details to mac@uk.tiscali.com – and a MAC code will be provided within 5 days. Unfortunately we are not able to fast track such transfers, and this transfer may take the standard 10 to 30 days.
If you are unsure of which option to choose or need more information please email us on 186kinfo@uk.tiscali.com and we will respond within 24 hours, or access our Frequently Asked Questions here.
*Phone lines open from Monday to Friday 8am – 6pm
**Phone lines open from Monday to Friday 9am – 9pm
It seems like Tiscali decided to pull the plug on 186k Internet.
So 186k/EzeeDSL/Elite Internet/Mailbox Internet customers are now in the following boat:
1. Sign up with 1 of the 3 providers listed on the holding page.
2. Call Tiscali Business Services and request a MAC code and a temp username and password
I have already selected option 2.
I called Tiscali Business Services at around 10.15am this morning and got stright through to an operator, I didn’t have to go through a queue which was surprising. I got through to a very helpful chap that provided me with a temp broadband username and password that I can use for the next 30 days whilst I find another provider.
He also generated a MAC code for me that should arrive via post, in around 5 working days.
So all in all, despite feeling resentment towards 186k. I think a lot of credit has to go to Tiscali for the way they have handled the siuation. Back when the same thing happened with E7even, we were forced to sign up with 186k or go without broadband for a minimum of 30 days.
This time, at least Tiscali have given us 30 days of temp broadband access so we are able to choose our own provider if we wish to do so!
And just on a side point, if any of you are unsure about connecting to the Internet with your new Tiscali temp username and password. Feel free to leave a comment with your router name and model and I’ll be happy to help you out!
So the only question that’s left now is….Who should I choose for my new Broadband provider 🙂
I don’t live in an LLU enabled area, but as far as I know it should be coming to us sometime in the first half of this year, so I don’t really want to be tied into a long contract. So far on my list of potential choices are:
- Zen
- Sky
- BT
Any other suggestions?
I’m sure there will be a lot of traffic to this page, so please do feel free to leave any comments you may have. Loads of people reading this will be in the same boat as you so we should be able to help each other out!
Thanks for reading,
Dan
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This debate could get interesting!… 😀
I’m still now sure what this LLU enabled area would mean around here, even although you mentioned about this a while ago. Suppose I’ll need to go have another read of some instruction book?! – First of all, I bet that was a nice *shock* when you fired up the PC earlier on! 😉
Kudos to Tiscali for giving you temporary boadband access for 30 days while you decide out of that short list, who you’re going to go with. Again you probably know I’m with Orange, well actually in theory I’m not, but my mum is! LOL
We had looked at BT a month or so back, and while my mum could get it £4 or £5 cheaper than what she was paying at the moment, we wouldn’t receive unlimited. So to receive what we currently get from Orange, it would cost my mum more.
(This could get long!)
Maybe a monthly usage of 15GB will be enough, I don’t know, even 10GB?! We aren’t aware of what we use at the moment, and quite often we watch a lot of videos on BBC iPlayer. Great for if you missed your favourite show on the BBC and want to watch it!
I’ve just taken a quick look at Sky, and boy does there seem to be many upsells. You name it, Sky would seem to have it!
Chances are that due to that LLU thingy I think you’ll not be able to get it, but what about the 50Mb Virgin Boradband? 😛 Thats the kind of internet access I’m looking for, no more waiting for videos to load. Shame it cost a little bit though!
For the record though, I recon you’ll take Sky if you have Sky in your house anyway. But if not, then it’ll BT! I’ll probably be wrong on both accounts, but then I’m only taking a guess!
Thanks
Mark
http://www.thinkbroadband.com/news/3843-186k-users-cut-off-in-commercial-dispute.html
this link explains all – ezeedsl hasn’t gone belly up, but theyve fallen out with tiscali. Seems they (tiscali) cant be bothered sorting out which user is on which contract. anyway, give 186k/ezeedsl a ring and they’ll reconnect you via BT instead of tiscali.
Hi Dan,
Thanks for the info. I’m going to move away from 186k now when I have the chance, I’ve only ever tried to get in touch with them a handful of times and each time it’s been a nightmare, so I think I’ll break free whilst I have access to my MAC!
186k have one of the highest turnovers in staff of any provider I have known, and they change their mind about their procedures like the wind. Their billing system “medusa” is appauling, badly written and released in what can only be described as beta format. Its no wonder there is little respect out there for them – they’ll all about raking in the money, without providing the service.
LOL, don’t get me started on the Medusa script. I actually work in the web hosting industry and if we provided such a useless “back office” script for them to manage their service with they’d run a mile.
Glad im not the only one who thinks Medusa is the pits. Have you managed to contact Tiscali yet? What number did you ring? Ive tried 0871 265 7261 but have been waiting in a queue forever and a day?
The number I used for Tiscali was:
0871 265 7261
I called about 5 minutes after the message first appeared yesterday morning and got through right away.
If you are having trouble all I can suggest is to keep trying, when you do get through they should have everything sorted for you in around 60 seconds – they did with me anyway. Just need to get in touch with 186k now and make sure I am not billed again, I’d imagine that task won’t be so easy 🙁
Ahhh E7even, what fond *cough* memories we have of that bunch, not to mention all the related providers they’ve had dealings with (Biscit, NetServices, V21 etc.). Must be reams of old news from 2005 to 2007 in our news archives about all the sillyness that went on between them. If you want my advice, go with Sky to save money (if you have their TV service already) or Zen if you just desire quality.
Thanks for the info Mark, I’m leaning towards Zen as they provide quality service as well as a month to month contract, then when Sky pull their finger out and get LLU enabled in our area I’ll switch over to them.
Nice site BTW.
Hi all,
I’m in the same boat as yourself. Joined (more or less forced) Ezeedsl after the V21 fiasco a couple of years ago and as you say in your opening remarks, I’ve not really had any problems with them. I’ve just got my temporary connection from Tiscali and found your blog as there is’nt too much info regarding the status of 186K and its parent companies. Tried all morning to get through to 186K to see what the short term score is but not getting an answer, it just rings and rings (08701222186), anyone else got an alternative contact number? Guy from Tiscali said that I now have the right to migrate to any company I like without any sort of comeback from 186K. Might just go with Freedom2surf offer even though Tiscali and their subsidieries Nildram, Pipex and F2surf have pretty dire feedback comments on most broadband forums.
Hi Dave,
I’m going to try calling them on Monday to make sure no more payments are taken, didn’t even bother trying today as I’d imagine they will be snowed under.
Someone on Thinkbroadband provided us with the following number:
0113 3360740
They found it on one of those “Say no to 0870” phone number websites.
Let us know if you have any luck!
Cheers,
Dan
This is a correct number for 186k. They have a range of DDI’s which take you straight through to the office admin, customer service and support team in Leeds. Nos start from 0113 3360 720, all the way up to 0113 3360 740.
Hi
Please note that although you have been cut of and you may be moving to a new provider that you need to cancel the agreement with 186k. Please note that this also means blocking any payments if you have any still setup. I would also make sure you email ezeedsl and advise them that as you have been disconnected in a financial dispute and they are unable to provide you with service anymore you consider your agreement as null and void and will not be paying for and expect them to cancel any agreements in place currently.
Good luck
Insider
Just spoken to 186k. Tiscali have hijacked them after finding out they’re moving people over to the BT backbone.
Tiscali’s message is a con. Ring 186k on posted number (takes about 20mins at the mo) and THEY’LL give you a temporary username/password.
It will take between 7 and 14 days to migrate you to BT but it will be relatively painless with an email with the new login.
Remember your ISP contracts are still in force and taking this route means everything you had is preserved; whether it’s pre-paid money or a static IP.
Go the other route and you’ll need to get things cancelled contractually.
186k have given you a load of flannel. Dont be fooled by this company – they will say whatever it takes to save their own backsides. Lets remember, Tiscali are a huge organisation, and are unlikely to have resorted to playground tactics by dropping 186k just because they’ve moved clients over to the BT backbone. Read between the lines here – its pretty clear 186k have rubbed one-to-many suppliers up the wrong way, and are now paying the price.
The lines all seem to be engaged at the moment these numbers seem to work though:
08451210080 <-- Number tested and doesn't get you through to the right place 02838317555 <-- Number tested by a reader and doesn't get you through Presume after they are posted here they will also be engaged.
Thanks for the info Insider, the 0845 number does get you through but not to anyone that can help. They were actually very surprised when an “End User” (I could hear them chatting in the background!) found the number.
The number they gave me to try was:
0870 12 22 186
And then press option 2
Did you mean it doesnt get you through to anyone that can help or anyone who will help.
The first number should get you through to the technical team in Leeds.
The other number should get you through to the first line support in Northern Ireland.
They will all be well aware of the issues at hand and how to help you if they want to – they wont want you to stay on the line as this is something they call the hotline or something like that.
I was just there fixing the air conditioning once and saw them all dealing with stuff they gave me the first for access into the building – the other number I saw there on the wall so took a note of it.
Yours
Insider
Well, he said he “was unable to help” and he did sound quite genuine, although maybe it was just close to clocking off time and he couldn’t be bothered 🙂
Anyone had any luck with the Ireland number yet?
If you cannot get through on the Tech Support Line Tel 0870 1222 186, try one of their DDI’s. These take you straight through to the office admin, customer service and support team in Leeds. Nos start from 0113 3360 720, all the way up to 0113 3360 740.
How can it take 20 mins to get through on a number that is engaged???
vtraveller – would that be v for Vegas perchance?
The line shouldn’t be engaged anymore, I got through and was informed by a senior support guy that the phone system borked for a bit but i working again now 🙂
I still can’t get through on the 0870 12 22 186 number, I think it must be hit and miss.
My parents ezeedsl internet got cut off today, and I have been trying to find out about it/new providers – hence finding this page. I phoned up tiscali and got a temporary username and they will send a MAC number (not sure i will get it though, as it was pretty difficult getting any sense out of the person on the phone). What I don’t know is where you type in your temporary username/password (im only slightly more computer literate than my dad)? Can anyone help us? Also is there anything else we need to do other than cancel direct debit and email ezeedsl saying we cancel agreement? Thanks for any advice.
Hi feejee,
Do you know the name/model of your modem/router?
With regards to ezeedsl, I’d also call them to ensure your account does get cancelled and you don’t get charged again.
sorry it has taken a long time to find out the router (my parents live a long way away – and they are not computer literate at all. Their router is an etec 4 port model pt 3812.
I got them to try putting the temp username into ‘internet options-connections’ but this didnt work. I assume something else needs to be changed with the router?
Hi,
It sounds like they are using an old router! 😉
But here are the basic steps they should be able to follow:
1. Open up a web browser (internet explorer, firefox, etc.) and type in:
10.0.0.2
They should then be prompted for a username and pass, the defaults are:
User: epicrouter
Pass: password
But if they’ve changed them they’ll need to enter those instead of the above.
3. They need to click on the “WAN” link down the left hand side.
4. On that page they should be able to see a box prompting them to enter a username and password, they just need to enter the temp username and pass in there and then click “Submit”.
They may also need to reboot the router after doing this, they can do this by clicking on the “Save settings/reboot” link down the left hand side of the page.
Thanks for your help. They couldnt get anything from the 10.0.0.2 thing, or when i got him to do ipconfig in run. Never mind, we have a MAC code now, so just need to sort a new provider out for them. 186k were pretty useless on the phone yesterday when i phoned to cancel the agreement, saying they couldnt deal with it. Sounded like they had tech people answering the customer services phones and didnt have a clue about accounts (however im sure if i phoned to say i wanted to stay they would have got the details immediately…).
Just got home from work to find my internet has been cut off. Managed to “borrow” a neighbours connection. Just found this page. Rather helpful, but the support line closed 15 mins ago. I’ll try emailing them and hope for a response.
Good luck with that. I reckon 186k have just shut their doors and gone home for the evening. Once upon a time they used to open at the weekend. Not much chance of that this weekend is there. I hope I’m wrong, but I suspect the chances of getting a response to support email is slim to zero – even when they are back at work. I suspect those who shout loudest enough will be the ones who get reconnected the quickest.
Hi – I’ve been affected and thanks for your help. Will it sort itself out over the weekend – i.e., will people be migrated over from Tiscali to BT? I don’t particularly want to move provider at the moment and so can I rely on Ezeedsl moving their cutsomers over? What have the Customer Support people at Ezee said? Thanky you for your help!
Hi Doc,
I think you need to call them up either way.
If you want to stick with 186k then you need to call them and ask them to re-connect you on the BT network. Or if you’d like to get the 30 days of temp access from Tiscali so you can go to another provider you need to call them.
People are having a very hard time getting through to 186k, but the Tiscali number listed in the statement does get answered.
Thank you for your hepful advice Dan.
No problem Doc!
The Northern Ireland no listed (02838317555) doesn’t seem to have anyone at the other end of the phone that is related to 186k. Has anyone had any luck with this number?
Hi Dan
Sorry to hear about the internet problem, I’ve been with BT for several years and have been brilliant for me, fast internet connection, and free music downloads est.
The price is a bit steep but well worth it, I’ve been in situations where internet service providers try and resolve an issue at your end, only to be of the internet for weeks on end, so paying the higher price seems to just work…
Hope you sort it out…
Danny
Ive just called 186k support centre and it goes to answerphone. You would think they’d leave a recorded message to give us all an update on what they propose to do about migrating the so called “small number of effected customers” over to the BT network. Shame on you 186k.
I have done some digging around and managed to get some other mobile numbers to get some answers for you all. It seems that Tiscali is your best option. At least they answer the phone! I have had contact with some ex employees of the CEO’s old companies – its seems they owe to BT too, so it’s only a matter of time before it all goes to the dogs. Why can’t this company be honest for a change? It’s history is terrible, greedy and dishonest to say the least – maybe mr. marocco should come forward and explain his position and BT should provide a statement of affairs?? OFCOM where are you when we need you?? the numbers are as follows:
0017024438070
07802200009 <-- Number tested by a reader and doesn't get you through 07867808590 07803649592 07736541286 Edit By Dan (Blog Owner): These numbers are not tested and have not been published by me. If you find any of these numbers don't work, can you use the "Contact Me" link at the top of the page and let me know so I can remove any that are inactive.
who picks up on these numbers?
i wouldn’t want to try them without knowing who is on theother line
I’ve been reliably informed that these are the escalation numbers that lead directly to 186k management who should have the power to deal with queries and give answers and decisions.
thank u – have u tried them? any joy?
I know these numbers:
07802 200009 and 001702 4438070 both lead to Mr Dominic Marrocca – CEO of 186k.
07803 649592 leads to Mr David Richards, CTO of 186k – he’s been there since the days of Elite Internet Services.
Edit By Dan (Blog Owner): These numbers are not tested and have not been published by me. If you find any of these numbers don’t work, can you use the “Contact Me” link at the top of the page so I can remove any that are inactive.
Any luck with these numbers?
REALLY!!! – Bonus, if they don’t know how to sort peoples internet out who does????
You assume they care?
Hi, just called 07802 200009 – guy answered didnt know who I was and claimed not to be from 186k or Tiscali? Trying the other numbers now…
thanks sally – please let us know if you get any where. that’ll be brill.
Sounds like denial to me…
I called 001702 4438070 – answerphone goes to Dominic. His answerphone suggests you call his international cellphone on 011 447802 200009. The guy that answered this number earlier denied any knowledge of 186k – but it was the SAME voice I heard on the answerphone. Its him alright. Oddly enough, he’s not picking up now…
Whats wrong Mr Marroco-moron, cat got your tongue?
If no one is answering the management phones perhaps some sms messages wouldnt go amiss – you never know they might be abroad or something and you know how these charges can mount up. The number for Dom Marrocco seems to be an american number so perhaps the 186k management team are actually in america and not based in the uk at all?
You never know someone might contact you back.
Hi all,
Another ex V21 customer her. I called Ezeedsl
first day this happened this week on 0845 120 4010,had to
wait only 5 mins. I found them helpful,i got a temporary
password until i go to thier BT Wholesale,all working fine
also offered a cheaper and better service
thank you – so you just rang ezeedsl and they reconnected you temporarily and the more permanent version will happen when they migrate you to BT? when did you ring ezeedsl? will i have to wait until mon?
what do you mean cheaper and better – is this ezee offering a cheaper service?
Sorry to burst the bubble here guys – don’t be fooled and do your research!! Ezeedsl is a trading name of 186k!!!
ok – more research – a 186k/EFH Broadband out of hours support number for you guys 07921875453
Edit By Dan (Blog Owner): These numbers are not tested and have not been published by me. If you find any of these numbers don’t work, can you use the “Contact Me” link at the top of the page and let me know so I can remove any that are inactive.
this doesn’t work
yeah – sorry about this one guys – but at least I’ve hit jackpot elsewhere by the looks of it…
Is there any advice on how to contact/who to contact by phone over the weekend?
I wouldn’t think there is much chance of you getting hold of anyone at 186k at the weekend. I think your best bet would be to call the Tiscali number and if you haven’t already done so, ask them to process your MAC request and provide you with the 30 days of temp access so you can find another provider.
Tiscali are giving our usernames and passwords to replace your existing ADSL router information. I cannot say whether you have to call Tiscali first so that they can “enable” your username and password, but here’s the format of the new user details:
Temp Username: telephonenumber in full (no spaces), followed by “_test@dslconnect.co.uk”
Temp Password: telephonenumber in full (no spaces).
Ie. Username: 01234567890_test@dslconnect.co.uk
Password: 01234567890
If you know how to change the user details in your router, may be worth changing it to the above (of course using your own adsl no) then resetting your router. In the very least you’ll be good to go when Tiscali do ‘enable’ your temporary account.
Anythings worth a try isnt it – rather than waiting around to get through to 186k.
Thanks BUT this has not worked for me so perhaps I do have to call them first so they can “activate” this temp facility.
I reckon you’re right – there is a 30 days useage on the temporary details so it makes sense that activation is required. keep us posted – hope you’re up and running again soon.
I am still ringing that Tiscali number and have been on hold now for 45min. Do you think I should try tomorrow ie cut the phone now?
***UPDATE RE NEW USERNAME & PASSWORD***
You dont need to call 186k OR Tiscali to get your temporary number. They have already been set up.
If you still cannot connect, change your username & password configured in your router or modem to:
adsltelno_temp@dslconnect.co.uk (not “test” and previously quoted).
Ie. Username: 01234567890_temp@dslconnect.co.uk
Password: 01234567890
Save the changes, and reboot. This will get you on to a TISCALI PORTAL, where you will then have 30 days to decide which way to go.
The ONLY reason to call 186k after that, is to allow them to upsell Firenet to you?! Unless you want to buy from another company owned by Mr Morroca, then I suggest you save yourself the time and just email them at support@186k.co.uk to request your Mac Code. You are then free to buy from any provider. Even Tiscali are not guarantee your business, unless you see fit to give it to them.
Note. Once you are active with this new username & password, you will need to change your outgoing mail server (smpt server) to “smpt.tiscali.co.uk”. No authentication is required. Failure to change to this server will result in you not being able to send emails.
Hi again,
186k told me to use EXACTLY the same format
of username and password ie:- 01234567890_temp@dslconnect.co.uk it works perfectly . they are offering me an isp service from Firenet.co uk in future to replace ezeedsl. it SEEMS quite viable
And once again….do your homework guys…Firenet belongs to 186k….the 186k spin doctor lives on…..so transparent…
I am ringin the tiscali no now: 0871 265 7261 at 11.15pm – it doesn’t look like they’re closed because I am being held in a queue – or am Ibeing charged for no reason – has anyone else tried ringing after 9pm (which is the time they advertise shutting)?
Ive been trying all morning to get through to Tiscali, but its constantly engaged. 186k havent opened their support doors at all? How shameful of them – they get us all into this mess in the first place, then just pack up and go home for the weekend – regardless of the support they could be giving to many hundreds (or thousands?) of EU’s. This demonstrates how little they value their customers. 186k, you only as good as the service you give – but then you dont really care do you?
I was garden walled into Ezeedsl from V21 some years ago but escaped to Sky just over a year ago. Takeover was completed on the promised day and I have no complaints. I’m at the end of a long phone line and initially had a few problems with cutoffs because of that. I spoke to customer services twice about it. First time I had a long wait, second time straight through. Both times they took me through all the basic procedures but all the time treated me like a human being. Eventually they throttled the line down to what it will cope with and I’ve had no problems since. They also have an excellent user forum at http://www.skyuser.co.uk . If you’re on Sky TV I recommend you go for it. They do insist you use their own router but that does mean they can identify problems more easily.
My plan is to wait until Sky LLU my area, then I can go with the £10pm package, at present I’d need to sign up to Sky Connect @ £17pm with the 40GB download limit. So I’ll go with Zen on the 1 month contract until Sky LLU is rolled out up here, then move over to that.
I am with EFH and phoned their *free* support number 0808 156 4776 this morning and have been given a temp login. took about 15 minutes in all with help given setting up the router.
This will continue with the same contractual terms as before – i.e. my 3 month pyt taken in Dec will be honoured and I have the same contract termination 30 days.
This gives me time to sort out a new supplier without a new contract.
My concern is that if you go with a tiscali offering you will be on a different contract
That’s correct Peter, if you do choose 1 of the 3 providers listed by Tiscali then you won’t be on the same features as your 186k package. Each company has their own package, with it’s own features and T&C’s, so do make sure you check them all out before you do anything.
My own advice would be to make a clean break from both 186k and Tiscali.
I have now got my temp login activated – thanks for the advice. I have asked for my MAC code — do you know how long it will take to get it? Has anyone got it yet? Are there ways that we canget it any quicker? I have been told that it will be posted to me within 5 days but this may be optimistic! I am thinking of switching to PLUSNET – anyone got anything to say about this company?
I was also told 5 working days by post, so you’ll probably be looking at sometime around Friday 23rd before you receive it.
Does anyone know: will we still be able to get our ezee emails via Outlook Express for both sending and receiving? What happens to the inbox if we move ISP? Thanks for the help.
If you move ISP’s you will still be able to receive emails, so the Pop3 settings can remain unchanged. However, in order to send emails through your new broadband provider, you will need to ask them for the address of their SMTP mail server. You should also ask if it requires authentication (some do, some dont). Once you have these answers, simply configure Outlook with the information (all ISP’s are usually equipped to help you with this). You should then have no problem sending emails. HTH.
Very helpful thank you
Hi – in the same boat as everyone else. Waiting for my MAC from Tiscali. Have signed up with O2 as they have LLU here.
Does anyone have a link to the FAQ link which appears when you get the denial of service screen. I’m back on line now, and can’t figure out a way to see it again.
Cheers.
Unfortunately I didn’t keep a copy of the page Dave, sorry!
Called up 186k around 11ish. Was on hold for 30 mins. Then got reconnected under a temp login in under 5 mins. Would have been quicker but I had a static ip before which caused a slight problem connecting.
the temp username they provide is
_temp@dslconnect.co.uk
and the password is your phone number inc area code again
slight problem linking that username
yourphonenumberincludingareacode_temp@dslconnect.co.uk
Thanks Salmon. Did they provide you with a MAC address immediately, or are they going to post one to you in 5 days?
I’m staying with 186k. They have treated me ok in the past. I’m not even tied into a contract with them atm.
also @ David.
Try this link
http://mail.google.com/mail/help/intl/en-GB/googlemail.html
I’ve noticed I can’t get into my google mail while on the temp account and that link for me displays the tiscali bullshit.
Ignore that david. False alarm.
Forgot to clear the temp cache
Re the emails.
While on the net your outlook will work the same, but I have an email address provided by 186, so if/ when I leave I assume the email function will stop. So if 186 provide your emails, get a new email now. I have gone with googlemail and used it for 6 months, and I think it is fairly good and no probs so far, and free.
Thanks to everyone for their input as together we can cope with this. Even when you are sorted, tell us so we will know what works in the end.
I think if you have free or cheap texts, telling Marocco constructively how to improve his business will help us all.
I am not sure about Firenet but I thought the latest support service over 2008 was supplied by an Irish company with a similar name, and I thought their support was brilliant compared to the previous system. If it was not owned by 186 I would consider joining them.
best wishes
john hudson
That’s correct regarding the email addresses, if you leave 186 then you’d need to find a new email address.
Cheap plug here…but it’s my blog so what the heck 😉
I actually run http://www.d9hosting.co.uk and we provide hosting and email solutions to home and busines users, so if any of you would like to be able to set up your own email address, eg:
you@yourdomain.com
Just drop me an email (contact link at top) and I’ll be happy to sort a package out for you.
Dan
If it helps any, in regards to firenet, I was told by the rep they only do the support for 186k, but they are actually their own independant isp from northern ireland
Ok let clear this mess up! I have spoken to a 186k rep yesterday and Tisacli, i was very surprised at open and honest explanation i got from 186.
1. TISCALI have given no warning to them or customers about been cut off!
2. YES their is a payment/contract dispute with Tiscali. Which has NOTHING to do with the customers.
3. 186K/Mailbox and whatever other companies they own are around the clock to save customers from been suck in to the TISCALI net.
From what i was told is that 186 where gradually moving customers to their BT backbone which would have no effect on the customers other than a change of username and password. Then TISCALI came along tried to take them out of business because they were moving away from them!
Yes i’am annoyed about this, but they seem to be doing everything they can. The temp user name and password work.
This is very interest as i phone Tiscali before i spoken to 186 and they had advised me they had gone BUST and they could not help me.
LOOKS TO ME THAT TISCALI ARE TRYING SUCKER ALL THEIR CUSTOMERS IN TO SIGNING WITH THEM! TISCALI SHOULD BE FINED AND SUED FOR WHAT THEY HAVE DONE!
Am staying with 186 🙂
I was advised of this too, Shame on Tiscali for what they have done! 12 month contract as well? no thanks…
I hope everything gets sorted out soon though, the past while the support has been great. I had to wait a while on the phone this time but at least its sorted out! and they are doing all they can!
Before all this happened I was already in a discussion with EzeeDSL over the Fair Use Policy which they had applied to me. They had applied it without notice, and only told me when I contacked them to say the performance was poor. They then told me that the speed is reduced because I used more than 40GB per month, despite being on an unlimited service. I accepted that I have downloaded more than that, and I was not bothered about being lowered to 300 to 400 kbits/s, but most of the daytime I was getting < 50kbps, and pages were not loading, Youtube was unusable, etc. I asked them what I should be limited down to and they did not reply.
Also, Ezeedsl has not emailed or phoned me about the Tiscali issue – if they have a good customer service they should explain themselves and I should not have to hunt the Web or call them up. Even the EzeeDSL Web site says nothing. I raised a ticket on Thursday about what was happening, and no response. I emailed them Friday, saying I want to leave and to cancel my contract – and asking them not to bill me for the next month.
The temp login that 186k is giving out is the same one I got from Tiscali. If you looked at the IP addresses, they are Tiscali ones, so It seems to me that Tiscali is providing this service not 186k. I called the Tiscali number at 9am on Thursday and got set-up immediately. (At least my bandwith is now back to normal, instead of often being < 50kbits/s).
On Wednesday (before getting cut off) I did a look-up on my phone number on the BT broadband checker (as I was already considering leaving EzeeDSL), and it said there was a Cease Pending on my line – I emailed EzeeDSL support – no response from that. It seems that now when I look there is no longer a cease pending.
So it looks like a good time to leave EzeeDSL – nd good riddance. I gave them a second change when they conned me over from E7even yet failed to retain the domain I had with E7even. They were rude then, when they said they would not let me out of the contract even though they lost my domain name and I was being asked by another company (which I think they bought out later) for about £100 to get my domain back. I did not pay, but had to buy a new domain and change my email address. I bought my old one back again when it had expired for just 2 to 3 pounds a year.
This time the support were rude saying I was “abusing” the service due to a lot of downloads over Xmas, and claimed that 40GB was generous and better than others. I checked around, although most Fair Use Policies are vague, Tiscali themselves do not consider it excessive for their unlimited offerings unless 100GB per month is used.
I have requested a MAC, but it looks like Freedom2Surf may be good as an interim measure as you can do a 3-month contract with them and I don’t think they charge a set-up fee. Zen seem to charge a £46 set-up fee, which is a lot if not planning on staying long term. Talk Talk are supposed to be starting an LLU where I am, and so I was thinking of moving to them when they arrive. (The only LLU I have just now is AOL, and they don’t have the best reputation – also you can only get a 40GB download package if you go for the “free” PS3/laptop, which I am not needing.)
BTW, has anyone else had any problem with the temp service just stopping. I have had that a number of times, and have had to reboot the router (Linksys) to get it going again. One obvious difference is that a temp address gets assigned rather than the permanent one I had before. And I seem to notice that it assigns a different one each time a reconnect is done (rather than trying to give you the same address you just had).
Cheers, Gavin
@ madfish21 – Tiscali had to go through OFCOM before they could do anything, so I find it very hard to believe that 186k had no warning about any of this. Knowing how anal OFCOM usually are, there’s no way they’d allow Tiscali to do something like this without consulting both parties first.
It also sounds very far fetched that Tiscali would cut off 186k just because they found out they were moving a few customers over to the BT backbone. If this were the only reason, I’d find it very hard to believe that OFCOM would have given the green light to Tiscali.
@ Gavin – I think Zen waive the setup fee if you are migrating from an existing provider with a MAC code. At least that’s what I can make out from their site.
No problems with the temp account either, although I’ve been offline for the past 10 hours so I’m maybe not the best person to ask 😉
Edit: When I say “offline”, I mean not at the computer, not that the Internet stopped working!
Oh! And as I was reading up there I saw the comments on Medusa…appalling I know, but I have been reassured that its all completely changing! Including the billing! Good news for everyone staying with 186 anyway!
Just another thing ….
If you are wanting to stay with 186k/EzeeDSL and are still paying £19.99 a month, then you should be able to get it cheaper. A few months ago I was considering changing to AOL (good quidco and was thinking of the free laptop), so called them up to get a MAC. Of course, they did not want me to go so negotiated with me to stay (which unfortunately I did!). Anyway their first offered a “business” contention ratio instead of 50:1 (I think that is 10:1), but I was not interested. So they eventually offered be £14.49 per month instead of £19.99 for the same service, and *no* commitment to another 12 month contract.
So this is probably a good time to say you are leaving (even if wanting to stay), and price-up a cheaper alternative supplier that you can quote to try and get them to match or at least go down to £14.49.
Gavin
Gavin
If anyone is still trying to get through to 186k, now might be a good time to call them on the normal support number. I was on hold for less than 1 minute and they took my details and cancelled the account for me.
So I’ll wait and see if the card gets billed again, fingers crossed 🙂
I just got through to 186K on 08701-222-186. They told me they could migrate me to Firenet within 5 days.
I’m wondering whether I would be commited to a new 12 month contract and think it would brobably be better to cut my losses and change provider (probably 02).
I am with EFH and pay three months in advance 20th Dec to 19th March 2009. Do you think I will be able to get a refund since EFH have failed to meet acceptable service levels?
Glad to hear you got through Phil, I’ve had a look at the Firenet website, and there is the following info regarding contract length:
“* Free setup option available if you sign up for a minimum 12 month term.
For a 1 month term, to activate a phone line for broadband costs £40 + VAT, or migration of an existing broadband service from another broadband provider costs £11 + VAT (migration of an LLU (Local Loop Unbundled) service costs £40 + VAT)”
So it looks like you should be able to go on a month by month basis, but you’d need to pay the £40 setup fee.
With regards the refund, you could try calling 186k and see if you’d be able to get a refund, and if that doesn’t work, call up your credit card company (assuming you paid using a credit card), let them know what happened and they should be able to take up the case for you.
A quick WhoIs search on the Firenet domain comes back with the following registered address:
4 Windsor Avenue
Lurgan
Craigavon
Co. Armagh
BT67 9BG
Not sure if that address has any connection to 186k or not?
Oh yes they do! Beware fellow bloggers. Firenet and 186k are OWNED by Dominic Morroca. The buck stops with him, and his appauling work ethic will be the foundation of every business he ownes. Sky, Demon, Pipex, Fasthosts. All reputable, competitive and reliable. None owned by Mr M.
Just rang 186k support and got through stright away. Appears they are all in work today! I suggest anyone who still has issues should call them today as I’m sure everyone will be trying to contact them on Monday.
Just opened an email reply from 186k in response to a rather terse one I sent on fri evening. They’ll be migrating me over to BT in 5 working days.
Have to say hats off to 186k for having folks in over the weekend and doing something. Think i’ll hold off moving till i see how the migration goes.
As with other posts get in touch with 186k….think they could at least have put some sort of message on their sites to let folks know they were doing something about this.
Meant to say migration over to BT pipe
I’ve done the same, I think – when you say that they are switching you over to BT pipe – is that actually to Firenet (who use BT pipe)? Please let me know.
No idea email just said BT pipe and new username/password would be available nearer completion of migration.
I hate to be the bearer of bad news, but if you think that you have moved away from the 186k, then (technically speaking) you havent.
Sure, 186k and Firenet ARE two different companies, but they are BOTH owned by Dominic Morroca.
It was not 186k’s support team who answered your call on Saturday – it was Firenet. They were sent in to ‘mop up’
on the 186k customers, thus ensuring that Mr Morraca didnt loose a high proportion of his client base.
Anyone who signs up to Firenet has simply fallen for his greedy, selfish plan.
Buyers beware. Changing from 186k to Firenet is simply jumping from the frying pan into the fire.
There is now the following message on 186k’s webpage:
“We are currently available on Sunday 10am-6pm. Call us on 08449910011 for support”
They seem to be working very hard to ensure a smooth transition to Firenet.
Firenet is owned by 186k, why else would they try to migrate you to them ?
If you stay with 186k you will be highly contended as they do not have enough bandwidth (pipes) to accomodate extra users, which is why you were on Tiscali in the first place
Make sure you cancel any payment arrangements if you do move as they sure as hell wont.
If you stay, expect the same when BT pull the plug
Tiscali would not just turn off service over a genuine dispute and Ofcom would not sanction it !
186k would know this was happening and could have migrated you earlier with less pain.
Unfortunately I believe 186k have the intention of been a good company but the Directors / Managers do not have the skill to make it a commercial and customer success
Dontbelievethehype, looks me like you don’t have a clue about what your talking network issues happen that is life. Tiscali cut their users for 3 days a while back. Personly i don’t even think you are customer or ever have been, just a little sad loner who likes bad mouthing people! Maybe you should go work for Tiscali as their good at that or maybe you already do. Read the other forums there seems to be alot of support for 186! As tisacli are still they have gone bust when clearly they have not, hence why they where opeb today! 🙂
Can you say that in English ?
Are you a 186k manager ? lol
Re Firenet, I emailed them asking if they were a part of 186.
Quote from reply email
Yes, I can confirm that Firenet is our own ISP, due to the success of which, we were awarded the contract to provide 3rd party support to the 186k chain of companies.
There is no link between the companies other than that.
end quote.
Based on their actual support ethos, anmd my experience, I would migrate to them. However their web site conditions make it clear that if you exceed the agreed usage, you will pay £1.50 per gig extra, and please realise that uploads are also measured within this.
The true value of any supplier is measured when things go wrong, not on a day to day OK basis.
You are quite right there is no link apart from 186k and Firenet are both owned by Dominic Marrocco and run by the same individuals. Dave Richards is in charge of both companies – Dave reports directly to Dominic and is a director of 186k.
Any impression that the companies are not connected is smoke and mirrors.
Insider
Lets get this straight. 186k (owned by Dominic Morroca) aggrevate Tiscali enough that they pull the plug. 186k then invite Firenet (another company owned by Dominic Morraca) to answer all of 186k calls, offering a free of charge transfer to Firenet, even taking care of any payments that have already been made to 186k. When asked by all 186k disgruntled customers “are you part of 186k” they are not lying when they answer “no”. However, if the question “are you owned by Dominic Morraca” were asked, they would have to say yes!!! Everyone that transfers to Firenet are just rewarding Mr Morraca and further lining his pockets. He doesnt deserve the customer base he already has and clearly doesnt respect them. I do not beleive he was unaware Tiscali would pull the plug, and rather than warn his customers, he just diverts all of 186k’s callers to Firenet, who then offer them “a solution to this problem” by signing them up with Firenet?? This way, he retains the same client base, and is never held to ransom for the commercial and moral offenses he has committed.
How do you sleep at night Mr Morraca.
Buyers beware. Changing from 186k to Firenet is simply jumping from the frying pan into the fire.
As my nick says…Dont believe the hype…of course they are related….why would 186k try to sign you up to them otherwise ?
err, yeah leave us, but we recommend this provider because….
They are us
They are paying us to reccomend them
or…
we are really nice and know some nicer guys than us !!
They do our support but we would rather they take our business and support it themselves as well!!
WISE UP
Thank you Insider and dontbelievethehype.Although Firenet was not trying to sign me up, it was my idea, I am happy to accept your specific knowledge. For lying to me, then firenet is also outside the trusted zone. Concidentally, my eezedsl email has just failed 10 minutes ago. BUT I also see that they just took another month paymeent off my credit card, so stuff will now hit the fan!!!
I am happy to hear your suggestions for reliable isps.
John h
The general feeling is that if you don’t mind paying a bit extra each month for a good service, then Zen are a safe bet.
If you are in an LLU area and are a Sky TV customer then you can get a good package for peanuts.
And that’s my two penneth worth, anyone else feel free to jump in 🙂
Seems to be some good reviews of the majors here – http://www.broadband-guide.org.uk/providers/efh-broadband.html – link is to the EFH aka 186k page – caveat emptor – I’m heading out as soon as I can get a MAC – and doesn’t look like it’s going to be easy from what I read…
I’m another original EFH customer inherited by 186k who’s been cut off by tiscali. After repeated service interruptions, I was threatening to leave 186k and asked for a MAC code 3 months ago, and they negotiated a cheaper rate and upped the speed too. However, despite repeated requests, I never did receive the MAC… Also, despite the alleged migration (not required any new username/pw… fishy!) yesterday when I checked on Medusa, my regrade is still ‘In Progress’. The service interruptions continued, too. I’m currently on broadband using a test username/pw they provided a couple of months ago – meant to just establish a connection, but it works for browsing. Anyway, I got the email about firenet today, but wasn’t online until after 6pm… So guess I’ll see what I can get resolved tomorrow. Despite a reasonable broadband connection, my major gripe is 186k customer service – virtually none. The silence on their sites and lack of any communication (they must have customer emails in a database) is damning.
Oh, one more thing… I’ve just been trying to look at the sites for EFH, 186k and firenet – all appear to be down. This does not bode well.
I think you will find they are back up as their Leeds data centre seems to have gone offline for a brief period.
Tracey
Leeds data centre offline??? How can a data centre go offline??? Data Centres have diverse connections and failover etc – should be nigh on impossible to take it offline…
Ayewright said quote
Anyway, I got the email about firenet today, but wasn’t online until after 6pm endquote
Can you copy the salient points please as I did not get this.
Thank you
After emailing support@186k.co.uk I got the following reply:
Hi,
Trying to make my way through emails as quickly as possible to move on to the next one, the service that you are being supplied by us, the wholesaler who provides us the services has ceased to provide it.
What we are currently moving our customers to an ISP named “Firenet” http://www.firenet.co.uk to get the issue resolved. The migration to Firenet will take 5-7 working days to complete which you will receive a new username and password. Your package or price will not be changed, any
payments you have made to a particular date will be honoured by Firenet and their is no long term contract to stop you from leaving if you are not happy with their service.
Firenet works on a BT backbone which is a different ADSL connection from the current one you have which is LLU. BT has more reliability than the LLU which leaves more and more customers coming back to BT ADSL services.
If you choose to go to Firenet we can issue with a temporary username and password which will get you back online right away.
If not your other option is to request a MAC code then migrate, please not we can not issue you with a temporary username if you decide to go down this route.
Regards
Support
I don’t like the sound of:
“If not your other option is to request a MAC code then migrate, please not we can not issue you with a temporary username if you decide to go down this route.”
If you do choose this option, then put the phone down and call Tiscali. They will generate the MAC code for you, and they WILL give you the temp username and password.
They will be back up soon…is Tiscali or Kingston cutting another service that they can re route….may be slower though.
How many suppliers do they have left ? Maybe the government should step in before we have a run on the ISP’s !
Sites will be back up soon….As an ex (thankfully) customer of 186k I know this happens all the time !!
You should be ok if not looking for anything hosted on their servers !!
They are up and down like a brides nightie !
In my experience it’s more likely to be the bridesmaids 😉
Thanks for the email copy. I did not receive that, although my email is back on. Now I understand the comments about 186 encouraging us to go to firenet. I had given 186 a notice to quit, initially after the Tiscali highjack. I do agree that the Tiscali highjack is bad, but 186 have no regard for me; I think Marocco regards us as cash cows to be milked.
John h
186 seem to be doing everything they can to assist customers. also ensuring any payments/comtracts you may have will still be honored if you move to firenet.
Of course they are – Firenet and 186k are both owned by Dominic Morroca – and all his staff will be puppetered by him!
If you had thousands of customers with one of your business’s (186k) and they all wanted to leave en-mass, you’d do whatever it takes to protect your income. You’d get your other business (Firenet) to answer all of 186k’s support calls, so that these customers could then be hoodwinked into thinking that they are moving away from 186k by changing to Firenet! Its a very clever plan, and unfortunately he seems to be fooling quite a few ‘unsuspecting’ customers.
looks to me like you have a more personal issue with 186! hmmm…… Maybe you used to work for and was sacked for been a tosser. All you have done is bad mouth 186.
When faced with implacable logic and reasoning, some people are so dumb all they can think to do is throw rocks at it….
You can’t educate everyone devilwheresprovada – all you can do is try…
TomTom; your tone in my blog (amongst others) is a clear indication that you either work for, or own 186k (Dominic? is that you?). Either way, you are clearly frustrated (as would I be if my future was in the hands of a company like 186k – especially in times of a recession.)
My experience of 186k is long. My blog is not speculative, but factual. I know enough about 186k, and their appaulingly poor and consistently shoddy service that I could write a book about them. In fact, some of it is SOOO bad, you just couldnt make this stuff up!!
Off you go TomTom, and focus your time on repairing your relationship with your customers. Either that, or look for another job. And for the record, I wouldnt work for 186k if they were the last company on earth – I’d rather stick pins in my eyes than be involved in their unscrupulous activities.
TomTom; you are absolutely correct on one thing though – 186k would have to hire tossers to fire tossers? Sadly they cant sack them all LOL.
iWonder: thanks for that LOL.
No problem – kudos for doing your research – you mention a blog, where is it to be found?
I have not heard from the 186k cowboys yet, but …
Someone says they offer the same package as we have on EzeeDSL, and mine is “unlimited” (but with rubbish fair use policy).
However, the standard Firenet packages do not have unlimited, but have a limit and no throttling if over limit. However someone says they charge £1.50 a GB if over.
So, do we get offered an unlimited but throttling package from Firenet rather than one of their standard ones?
Gavin
I think the only way to get a true answer would be to call up either 186k, or Firenet and speak to them directly.
Are Tiscali allowed to give out a MAC code for someone else’s isp?
I am a bit worried that if I ask Tiscali to give me a MAC number, that 186k will somehow be able to block the transfer, or that the MAC won’t turn up. Any ideas?
As 186k have been for want of a better phrase “acting as a reseller” for Tiscali, there should be no problems with Tiscali sorting out the MAC code as you are on their network.
I asked Tiscali for my MAC last Thursday. Haven’t got it yet, and there’s a few more days to run before they are out of time.
I’m wondering what would happen if I got a MAC from the Medusa portal instead, which I believe is instantaneous.
Although that might cock things up….
I spent all morning trying to contact EFH and 186k, and got the engaged tone.
I was able to get through to Tiscali after about 5 minutes in a queue. They are still sticking by their “186k has closed” position.
I requested a MAC code, as I have had enough of 186k; EFH used to be a great ISP until 186k took over. That’s when things went downhill as regards customer service and trouble-free surfing.
I hate to be cynical, but if Firenet is owned by the same people as 186k, then moving customers would be defrauding creditors, especially if they are in financial troubles.
I doubt any director valuing freedom would allow this to happen !!!
Any transfered assets would have to be at a commercial value. No doubt the agreements are in place for the benefit of creditors !!!
Ah, thats the thing. 186k are a ‘Limited’ Companies. This means Limited Liability. Which means creditors cant touch Firenet. Mr Morroca knows what he’s doing I’ll give him that. Any besides, technically Firenet arent lying to these customers when they say 186k are not part of the same company – but they ARE deceiving them.
I have an ADSL account with ezeedsl, I have now got the temporary user name and password, and it doesnt work!
My adsl status on the medusa portal says ‘suspended’, anybody else with the same problem?
My name/password works (got it through Tiscali).
My Ezeedsl account says ACTIVE under the Sttus Column, but at the end of Order Details” it has “(T-Suspemded)” (yes, with an “m”). Not sure what that means or when that was put there.
I have not bothered phoning them – I has emailed them twice, 2nd one saying to cancel my contract and I have not heard from them. I may call them once I get a MAC from Tiscali.
Gavin
My temporary username/password works though I just deduced it from information given here and elsewhere, as I have not even tried to get through to Tiscali. So, you definitely don’t need to ring Tiscali to get this information or even to activate it (at least in some cases).
On Medusa the status is ACTIVE and similarly the order details have:-
Order:nnnnn – 2MB Home EzeeDSL (Pay Monthly) (T-Suspemded)
The “Migrate Away an ADSL Line” page changed sometime between yesterday and today – it now tells you to get in contact with Tiscali for a MAC. How weird is that?